NWA-PCUG Newsletter Article, January 2013
Follow These Points Before Calling Support

By Tom Allen, Publisher / Editor,
Mountain Computer User Group, Georgia June 2012 issue,
Mountain Bits & Bites


Today, it is possible to contact companies in numerous different ways. However, when planning to call or e-mail a computer company, keep the below recommendations in mind. If you are calling for support on a particular product make sure you have all applicable numbers written down. For example, the Serial Number and Model number of the particular device or computer.

If you are calling for support for a computer product, make sure you’re next to the product in case you need to follow directions.

Have a piece of paper and pencil prepared in case instructions are given or additional contact information is given.

If you have Internet access, try finding the answer to your question online before calling or e-mailing support. Many questions can be found online by using a search engine such as Google.

Make sure you have at least 30 minutes of available time, not only for the wait but the time likely required to troubleshoot the issue.

If you believe the product in question is bad or needs to be replaced, have all purchase information available.

If you are planning on purchasing or the support call is fee-based, have more than one credit card ready to be given over the phone.

Finally, once you’ve connected with support make sure to write down the support representatives’ name in case you need to get back in touch with him or her.

Click here to return to top