NWA-PCUG Newsletter Article, April 2009
Nybbles and Bits
By John Pearce, Chair,
WebBoard, Pikes Peak Computer Application Society, CO
February 2010 Bits of Bytes, Newsletter of the P*PCompAS

http://ppcompas.apcug.org
Glenihan (at) comcast.net (click to email author)

This article has been obtained from APCUG with the authorís permission for publication by APCUG member groups; all other uses require the permission of the author (see e-mail address above).

Last month, I mentioned an article in TechRepublic regarding removing old drivers from your system. Little did I know that issue was going surface in my notebook computer that I upgraded to Win 7. The touchpad on my notebook computer has a vertical scroll area at the right side of the pad. I had no problems using the vertical scroll until I upgraded to Win 7 at which point, it stopped working.

I ignored the problem until just after the January PPCompAS meeting. When I started to investigate and tried to access the settings for the touchpad, there was a pop-up dialogue box telling me that IntelliPoint was blocked from running because of known incompatibilities with Win 7. It took me a few minutes to remember that I had bought a USB mouse and installed Microsoft IntelliPoint software shortly after purchasing the notebook. I had used the USB mouse until I bought a Logitech wireless mouse a year or so ago.

My first thought was to just remove the offending software. Good idea except there was nothing shown for IntelliPoint in the Programs and Features list and nothing for the USB mouse in the Mice section of Device Manager. Connecting the USB mouse made it appear in Device Manager and caused IntelliPoint to appear in the Programs list. I thought I was close to being done. Surprise, surprise! Trying to perform an uninstall of the software produced the pop-up about IntelliPoint being blocked. I wondered how you could uninstall it if it was blocked from running. This time the pop-up dialogue box provided a link to an update and I performed the update. After the IntelliPoint update completed, the vertical scroll on the touchpad worked correctly. However, I decided to remove IntelliPoint because I no longer use the USB mouse and could not think of a good reason to leave the software installed.

This is the first time I can remember where it was necessary to upgrade software just to remove it. I expect the Win 7 upgrade did not upgrade the IntelliPoint software because the USB mouse was not connected at the time the upgrade was performed. Maybe next time I will remember that USB devices should be plugged in during an upgrade and to make the related software and drivers visible. Even better would be to remove old drivers as TechRepublic suggests.

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