Article, November 2007
How To Answer the Question?
By Mike Kerwin, President, Central Maryland User Group
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Obtained from APCUG with the author's permission for publication by APCUG member groups.
OK, I'm not being mysterious but addressing an issue that most Geeks encounter often. I suspect that most of you have been asked The Question many times by friends, relatives, and acquaintances. I refer to the expectant "What do you recommend as the best ______?" (Fill in the blank for PC, notebook, PDA, digital camera, camcorder, DVR.) Folks who know me and my penchant for gadgets and gizmos frequently ask me this. Lately the most popular subject is notebook computers. Now I do get a bit of a stroke that I am asked for my opinion about things digital, and I do understand the seemingly overwhelming number of choices being marketed, but I also get frustrated when my response elicits blank stares.
My thinking is that people ask this due to despair at the multitude of choices currently available and the wide range of pricing options. And, of course, the options lead to even more confusion. A few years ago the world seemed to be simpler when the number of manufacturers of notebook PCs diminished to just a handful. Today, despite the consolidation, the remaining firms now offer several complete "lines" of notebooks along this continuum: superlight, ultralight, mobile performance, entertainment, general purpose, budget, desktop replacement... You could probably suggest even more categories. Now too we have designer notebooks in a range of case colors and branded logos (Ferrari, LiveStrong, Hello Kitty). Then there is screen size and the directly linked weight factor; since LCD screens use glass front panels and glass is rather heavy, the larger the screen the heavier the device is to lug about.
Answer a Question with a Question
So what do I have to offer in the way of advice? I've learned to follow the experts on my reply: from the online Buying Guides back to Socrates, the recommendation is to answer with a question. (I don't think Socrates knew about decision trees, but that's what we have here.) Specifically I first ask, "Do you have a price point in mind?" followed by "Do you have a brand preference?" These two questions narrow the choices considerably. I know some individuals and organizations are strictly wedded to one brand, such as Dell, and that becomes a major factor in deciding on what is the "best" in that environment. Price is also a great divider of the pack with budget machines being advertised under $500 and high-end performance units listed for prices around $3K - a very wide range.
The next question along this tree is, "What do you intend to do with the computer?" The answer will be very different for a Road Warrior backed by a corporation which can deduct business expenses versus a student heading off to college, or someone who just wants to use it for email at home without being tied to a cable. For example, the weight of a notebook can be a major consideration if you travel frequently, as everything gets heavier at the end of a long flight or stressful day of sales calls. For travelers the features needed can also be important considerations as some of the lightest notebooks don't have built-in optical drives (see Dell) but use optional peripherals which can add to weight, bulk, and extra parts to keep track of recommendation is to have as few pieces as possible for simplicity's sake.)
The Fine Print
Speaking of weight, you must read the fine print of the specifications, as I learned this week looking at the new Toshiba Protégé line of notebooks. This company is making great claims for this "superlight" line. Digging a little further one soon discovers that the quoted weight is for the main clamshell case and internal parts. This is really light at under 2 lbs and is possible through the use of solid state memory in place of a traditional spinning disk HD. But, it won't do much without a battery, which adds at least 0.6 lbs additional for the limited capacity, standard battery; an optional, long-life battery weighs more. And then there is the transformer (aka brick) which weighs in at 0.5 lbs. Then one might look at whether the 68 GB of HD equivalent would be sufficient running Vista which reportedly takes nearly 10 GB just for the OS and then allocates an additional 15% of the HD for Restore points. These can take up lots of the internal HD and then one would have to consider carrying an external drive for storing data, presentations, pictures, etc which could add additional weight. And for all of this one would pay nearly $3K.
At the other end of the price scale are the budget models which barely have enough onboard memory (or capacity) to run the old WinXP. As more Vista applications become available over the next couple of years, these machines may be left in the dust, unable to accommodate current versions of software. This could lead to early replacement before the expected lifespan of 3-5 years.
Then there are optional/necessary features you might want in a notebook. One feature is an optical drive which most, but not all, units have as a standard feature. Then there are different flavors of CD/DVD readability and writability. Virtually all of these units will read and write CDs and DVDs, but perhaps not all three formats of DVD, plus the capability for dual layer data storage and, in some cases, LightScribe technology to burn labels on the back side of special disks. Unfortunately the industry has not settled on a standard technology for a new generation of disks to store HD movies (and eventually data), so if this feature is important to you, you might plan to add the capability externally sometime in the future.
Another common feature is WiFi. This technology has advanced from A to B to G and now to N, but not all notebooks support all of the types so again you have to read the fine print.
For a notebook to be sent off to college, you might look for a built-in webcam to keep in touch and help ward off homesickness by the young adults. You'll also want to look at anti-theft features such as locking adaptors and "phone-home" software. Some of the new anti-theft features are biometric password-type locks such as fingerprint scanners and wireless proximity alarms (if the PC goes one way and the owner with the alarm gets too far away then the alarm sounds).
Another consideration is the warranty provided. Notebook PCs are very compact so popping the top to add or replace defective parts is not something to be undertaken lightly. I recommend checking to see how long any unit is under warranty and what is covered, such as what is the turnaround for repairs and where are they done (and who is responsible for getting it there).
In the end, I think the process is straightforward, though it may require several decision branches to arrive at the "Best" recommendation for a specific individual. These details always seem nagging pests when searching for instant gratification, but the old adage of "Buy in Haste, Repent at Leisure" can be avoided by taking just a little time up front to make a good choice. I hope this approach might be of use to some of you.
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